Have You Received My Return?
We've made it even easier for you to track your returns with our new portal. Here's how you can check on your returned order:
Tracking Updates: Keep an eye on the tracking updates we send you. Our new portal provides real-time updates, and you'll also receive email notifications when we've received and processed your return.
Courier's Website: If you have the return tracking details handy, you can always double-check on the courier's website for added peace of mind.
Processing Time: We're usually pretty quick and aim to process returns within 2 working days. However, during particularly busy times, please allow us up to 4 working days to get things sorted for you.
Still have concerns? If your package shows as delivered to us and you haven’t received an update from our side within the aforementioned timeframe:
- Reach out to our Customer Service Team.
- Please share your order number with us. This helps us speed up the investigation process and ensure we assist you promptly.